AI Complaints Management App is an AI-driven customer feedback management and response drafting application that translates multilingual issue submissions, generates automated complaint summaries, and drafts personalized customer reply emails on Joget DX 8 and Joget DX 9.

Complaint managers, customer support leads, and service desk teams struggle to resolve customer disputes efficiently when handling multilingual feedback across unorganized email inboxes and manual tracking sheets. Manual complaint management causes language translation delays, inconsistent response messaging, missed resolution targets, and untracked complaint trends across product lines. Support teams lack central operational dashboards to inspect AI issue summaries, edit AI-drafted reply emails, or track complaint volumes by category type.

• Translates customer complaints submitted in foreign languages into English automatically using the Linguist AI agent.
  
• Synthesizes translated complaint descriptions into bulleted issue summaries, root causes, and desired customer resolutions using the Analysis AI agent.
  
• Generates contextual response email drafts acknowledging specific product or service issues, apologizing for customer dissatisfaction, and proposing resolution steps.
  
• Captures customer complaint records complete with customer names, email addresses, submission dates, complaint types, subjects, and detailed issue descriptions.
  
• Categorizes customer issues across defined complaint types comprising Product, Service, Technical, Plugin, and Others.
• Enables reviewer teams to inspect AI analysis summaries, adjust drafted email text inside rich text editors, and finalize customer responses.
• Displays operational dashboards featuring real-time KPI metrics for total submitted requests, in-progress items, and completed resolutions alongside complaint type distribution charts and monthly trend graphs.
• Exports complaint registries, AI translation logs, and response histories into CSV, Excel, XML, and PDF formats.

Frequently Asked Questions

How does AI Complaints Management App handle complaints submitted in foreign languages?

AI Complaints Management App utilizes a specialized Linguist AI agent to read submitted complaint text in its original language and translate the content into English before generating issue summaries.

Can support reviewers modify AI-generated reply emails in AI Complaints Management App?

AI Complaints Management App presents drafted email responses inside rich text editors, allowing reviewers to refine, adjust, or finalize the message before dispatching the response to the customer.

Which Joget platform versions support AI Complaints Management App?

AI Complaints Management App runs on Joget DX 8 and Joget DX 9, On-Premise and Cloud environments across Enterprise editions.