AI Maintenance Request App is an AI-powered facilities maintenance evaluator and work order triage application that classifies building fault reports, determines repair urgency levels, routes required technician skills, and maintains master asset registries on Joget DX 8 and Joget DX 9.
Facilities managers, building operations teams, and corporate real estate departments in commercial, industrial, and mixed-use properties struggle to triage incoming maintenance tickets when relying on unmonitored email reports, paper work orders, or manual helpdesk routing. Manual maintenance triage leads to misclassified critical faults, delayed emergency responses, unassigned skilled trade technicians, and missing physical asset histories across multi-building facilities. Operations leaders lack real-time visibility into open request queues, high-urgency breakdown alerts, auto-classification accuracy metrics, and physical asset criticality levels.
Key Features
Captures maintenance requests with asset selections, building locations, floor zones, problem description symptoms, start timestamps, contact details, optional damage photos, and department allocations.
Analyzes submitted problem descriptions, asset types, and asset criticality levels using an embedded AI agent to automate work order triage.
Categorizes request urgency across Critical, High, Normal, or Pending levels to prioritize emergency building repairs.
Identifies request categories across Breakdown, Preventive, Safety Hazard, Environmental, or Cosmetic classifications.
Determines required maintenance trades comprising Mechanical, Electrical, Plumbing, Civil, Fire & Safety, IT Infrastructure, or General skill sets.
Generates formatted HTML classification cards displaying AI evaluation results, confidence statuses, and narrative reasoning breakdowns directly on request records.
Maintains master asset registries capturing asset IDs, asset names, model numbers, manufacturers, asset types, physical locations, department owners, active statuses, and criticality rankings.
Displays operational dashboards featuring KPI counters for total open requests, critical emergency items, AI-classified totals, and filtered maintenance queues.
Exports master asset directories, maintenance queues, and historical AI classification logs into CSV, Excel, XML, and PDF formats.
Frequently Asked Questions
How does AI Maintenance Request App classify incoming facility fault requests?
AI Maintenance Request App uses an integrated AI agent that reads submitted problem descriptions, asset types, and asset criticality data to evaluate urgency, request type, and required trade skills within seconds.
What trade skills does AI Maintenance Request App route work orders to?
AI Maintenance Request App routes work orders across seven technical disciplines comprising Mechanical, Electrical, Plumbing, Civil, Fire & Safety, IT Infrastructure, and General maintenance.
Which Joget platform versions support AI Maintenance Request App?
AI Maintenance Request App runs on Joget DX 8 and Joget DX 9, On-Premise and Cloud environments across Enterprise editions.
Important Note:
Please refer to the welcome page in the app to learn how to use the app. The app requires an LLM Key. For example, you can obtain one from OpenAI.
